Clinical Laboratory Customer Service Agent - Bandung (Call Center)

Join Infomedia Nusantara as a Clinical Laboratory Customer Service Agent in Bandung!

Are you a compassionate and detail-oriented professional looking to make a meaningful impact in the healthcare industry? We are seeking dedicated individuals to join our team as Clinical Laboratory Customer Service Agents. In this role, you'll be the first point of contact for our clients, providing exceptional customer service and support. You'll handle incoming calls, emails, and chats, ensuring our clients receive accurate and timely information about their laboratory tests and results.

Infomedia Nusantara is a leading provider of healthcare services in Indonesia, with a strong commitment to quality and patient care. Based in Bandung, our call center plays a crucial role in delivering top-notch customer service to our clients. If you're passionate about healthcare and customer service, this is the perfect opportunity to grow your career with a reputable and dynamic organization.

📋 Tanggung Jawab Pekerjaan

• Answer incoming calls, emails, and chats from clients, providing accurate and timely information about laboratory tests and results.
• Assist clients with their inquiries, ensuring they understand their test results and any necessary follow-up actions.
• Document and track client interactions, maintaining accurate records of all communications.
• Collaborate with the laboratory team to resolve any issues or concerns raised by clients.
• Provide exceptional customer service, ensuring clients feel valued and heard.
• Adhere to company policies and procedures, maintaining a high standard of professionalism.
• Participate in training and development opportunities to enhance your skills and knowledge.
• Contribute to team goals and objectives, helping to improve the overall customer experience.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the healthcare or clinical laboratory industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong attention to detail, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using CRM software, such as Salesforce or Zoho.
• Familiarity with laboratory testing processes and terminology.
• Ability to work in a fast-paced environment, with the capacity to manage a high volume of calls.
• Valid ID card and proof of address.
• Willingness to work flexible hours, including evenings and weekends, as required.

🛠️ Keahlian

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